Trust & safety

Safety is the whole point.

We built FYNDLY so meeting someone new feels as safe as it is fun. Here's how we protect our community.

Community guidelines

  • Be respectful, punctual and kind. Treat others as you'd want to be treated.
  • Keep all payments and communication on FYNDLY.
  • All members must be 18 or over.

Meeting safely

  • First bookings take place in public places such as cafés, venues or parks.
  • Share your booking details with a friend. Live location sharing is off by default and only turns on if you give consent in Settings.
  • Trust your instincts — you can end any meet-up at any time.

Reporting & blocking

  • Report or block anyone from their profile or chat with one tap.
  • Our safety team reviews every report within 24 hours, 7 days a week.
  • In an emergency, always call 999 first.

Cancellation policy

  • Customers: free cancellation up to 24 hours before the start time. Within 24 hours, 50% is refunded. No-shows are not refunded.
  • Friends: cancellations within 24 hours affect your ranking; repeated late cancellations may lead to suspension.
  • If a Friend cancels or doesn't show, you receive a full refund automatically.

Booking length & lateness

  • Every booking is at least 1 hour. Friends only offer times in blocks of 1 hour or longer.
  • If your Friend is late, they make up the missed time at the end of the meet (if you're happy to stay), or you can get a refund for the time you missed.
  • Running late? Message the other person as soon as you can.

Secure payments

  • Payments are held securely and only released to the Friend after the booking is completed.
  • Disputes can be raised up to 48 hours after a booking.
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